Frequently Asked Questions
At Mellow, we believe that a simple solution is often the best solution. For most of Canada we offer a simple $10 flat rate shipping fee for Canada Post’s Expedited Parcel Service, which is usually 3-8 business days (not counting weekends, or holidays) in most places in the country or Xpresspost for $15.
For some destinations in Canada – specifically Newfoundland, Labrador, NWT, Nunavut and the Yukon, as well as very northern regions of some provinces, we offer a flat $15 delivery fee using Standard or Expedited delivery and $25 for Xpresspost. Sorry, we’re just really far away. 🙁
We also offer free shipping for orders over $150 – usually shipped Expedited.
All orders are discreetly packaged using a standard Canada Post mailing label, and a padded envelope or a box sealed in a tamper proof security bag. The return address is using a discreet numbered company name, and a packing slip / invoice is printed behind the shipping label, away from prying eyes.
We accept Visa, Mastercard and Interac e-Transfer for payment. All prices are in Canadian (CAD) funds and orders totals include applicable taxes and shipping costs. Orders will be billed from “MELLOW” on your credit card statement.
We NEVER see or save your credit card number, and we only receive confirmation from the bank that your payment was successfully charged. Our payment processing system is fully PCI compliant, so your private payment information is 100% secure.
For detailed instructions, read here.
In your order confirmation web page and confirmation e-mail is an e-Transfer payment QUESTION, which is your order #, and a pre-assigned answer. If there’s any questions at all, our support team is happy to help you through the process. Just contact us.
Usually e-Transfers are received within the hour, and processed by our team the same business day.
Nope, sorry we only ship within Canada.
Yes, lab results for all Mellow Oils are available on request. Contact us for the latest COA.
Shipping promotions for CBD Isolate will use Canada Post’s letter mail service, meaning in a small padded envelope and first class delivery service, which is usually 2-8 business days across Canada. However, this service level does NOT offer tracking numbers, or other features. You can opt out of the shipping promotion and pay $10 Flat Rate shipping (depending on where you are) and with that your order will be shipped using Canada Post’s Expedited service, which includes a tracking number, and stuff like “signature confirmation” if you request it in the order notes. Let us know. We’re here to help.
All orders over 1g will be shipped Expedited or Xpresspost at our discretion.
Couldn’t find what you were looking for? We’re here to help! Feel free to send us a message using our handy contact form or by direct messaging often located at the bottom right of our site (this service is not available 24/7, only when someone is around).